While it is still too early to know for how long our bookings will be impacted, we will continue to monitor the situation and will continue to provide updates on this page.
What is your COVID-19 Deferral / Cancellation / Refund Policy?
Deferrals – Any online booking affected by the current closures, will be allowed to reschedule free of charge for the remainder of the 2020 season AND/OR the 2021 season. We will honour your online bookings until and including the end of next season (2021) to ensure you can find a time that works for your schedule.
Cancellations – Anyone seeking a cancellation for an online booking is encouraged to apply for the deferral. If you would like to cancel, we will be offering an 80% refund of your online booking during the COVID-19 crisis.
Under regular circumstances, our refund & deferral policies are designed to be fair to everybody. Please see section above related to the COVID-19 policies.
What is the deferral / change date policy?
Please note that transfers must be to another date during the same calendar year.
- If you have already registered for a ride and need to change to another date please contact firstname.lastname@example.org or by phone at 705-875-2980. For ALL transfers, please note:
- There will be a $50.00 administrative fee for changes made less than seven days and up to 48 hours prior to a booking.
- There will be no changes within 48 hours of your booking.
What is the refund policy?
There will be no refunds for any reason within 48 hours of a booking. A refund of 50% applies for cancellations made up to 48 hours from your booking.